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Despite the challenging economy and financial marketplace, Mercantil Commercebank continues to be the third largest bank headquartered in Miami-Dade County and the fifth largest bank headquartered in Florida. The Bank’s assets reached $5.6 billion during the 2009 second quarter. The Bank’s liquidity and capital base remain strong and solid. In fact, our Tier 1 Leverage Ratio, a regulatory standard that measures capital adequacy, increased to 10.49%, more than double the threshold to be considered a “well capitalized bank.” The Bank’s investment and trust subsidiaries continue to perform very well, growing assets under management and net profits.
What does this mean for our customers? It means that the Bank has the financial strength and capital to weather these challenging times. We remain liquid, stable and strong financial institution, where deposits are safe and secure, and where individuals and businesses can continue to turn for their lending and other financial needs.
Click here to read more about our 2nd Quarter 2009 Financial Results. |
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In September, Mercantil Commercebank introduced a new telephone banking service that provides added security and additional conveniences to customers 24 hours a day, 7 days a week, including the ability for personal banking customers to:
- Transfer funds to any bank in the United States
- Place stop payments on checks
- Verify checks and deposits
- Obtain information on Mercantil Commercebank products and services
For added security, current and new telephone banking users will be required to register. This includes creating a User ID and a Personal Identification Number (PIN). To register, simply call 1-888-629-0810 toll-free from the United States, 0-800-100-2600 toll-free from Venezuela or 305-629-1212 from any other location. |
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Electronic statements are safe, confidential and convenient. Receiving a monthly statement via e-mail avoids delays, eliminates paper and reduces the possibility of identity theft in the event paper statements get lost or stolen. To learn more about eStatements and how to go paperless, click here. |
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| It’s now easier than ever for existing international commercial and corporate customers to open additional business accounts or personal accounts. Customers never even need to step into a branch. Forms are available online and can be printed and mailed to their account officer for processing. For additional information and instructions online, please click on the corresponding links below:
• Personal Accounts
• Commercial Accounts
• Corporate Accounts
If you have questions related to opening your Mercantil Commercebank account, click here to reach our Customer
Call Center. |
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Lantana Road-West
Pinewood Square Shopping Center
6272 Lantana Road
Lake Worth, FL 33463
Mercantil Commercebank’s financial solutions and banking services with a personal touch are now available in Palm Beach County. A new 2,700 square foot full service facility features a drive-thru, ATM and night deposit drop box. Under the leadership of Jose de
la Torre III, Vice President, Branch Sales and Service Manager, the branch has Saturday hours from 9 am until 1 pm to accommodate those who frequent the retailers in the shopping centers surrounding the new branch. Click here for branch hours
and directions. |
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Commons Shopping Center
8017 N. University Drive
Parkland, FL 33067
The Parkland Banking Center, Mercantil Commercebank’s newest and third location in Broward County, lives up to the green standards of the Parkland community. The 4,100 square foot facility serves individuals and small- to medium-size businesses under the leadership of William J. Lawler, Vice President, Branch Sales Service Manager and one of the area’s most recognized and respected bankers. Click here for branch hours
and directions. |
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Mercantil Commercebank has named two seasoned banking professionals to head Personal Banking. Collectively, these areas are comprised of more than 100 officers and 17 banking centers that service the personal banking needs of domestic and international customers.
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Laura Trosclair, SVP Domestic Retail Personal Banking brings to Mercantil Commercebank more than 28 years of experience in financial services, including retail banking, customer service and associate development. She will ensure the delivery of the appropriate services, products and customer care to accommodate a full-service, completely satisfying banking experience for Mercantil Commercebank customers who use the bank’s domestic branches. |
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Norma Dueñas, EVP International Personal Banking, with more than 26 years of experience in the financial services industry in the U.S. and Venezuela, will oversee the delivery of financial services to international customers. She will leverage the reach of the Group’s global network and the power of innovative banking technology to ensure a personal banking experience for those serviced through Mercantil Commercebank’s international personal banking area. |
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Mercantil Commercebank was honored by the Greater Miami Chamber of Commerce with a Top 100 Minority Business Award®. Out of 100 companies classified as finalists, 10 companies won awards in a variety of categories; Mercantil Commercebank won top honors in the Employee Workplace Initiative category. The award recognized the Bank’s continuous investment in employees’ professional advancement, and participation in initiatives to maintain a receptive, productive, and positive working environment. |
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Mercantil Commercebank was a proud supporter of Habitat for Humanity’s Blitz Build 2009 event in Jordan Commons, one of the largest Habitat communities in Miami-Dade County. Bank employees were among more than 200 volunteers each day who built 10 homes over a two-week period, speeding up completion of the 187-home development. This year’s support marked the continuation of the Bank’s 13-year partnership with Habitat for Humanity, which has included direct home sponsorships and more than $800,000 in zero-interest rate mortgage loans to Habitat’s low income families. |
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Once again this year, Bank employees joined other volunteers to answer phones and collect donations to help cancer patients throughout Miami-Dade County. The League Against Cancer / Liga Contra el Cancer, a community-based, not-for-profit organization, provides free medical care to needy cancer patients. More than 350 Florida physicians, who are board-certified in their specialties, volunteer their services to the organization, often the last resort for cancer victims who have no financial resources or health insurance. Since foundation in 1975, more than 50,000 low-income, uninsured men, women and children have received needed support for their cancer condition. |
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Mercantil Commercebank uses advanced technology to protect your financial identity, but the Bank can’t do it all alone. You can take steps to prevent fraud, too, including:
- Monitor Account Activity Online by viewing accounts frequently and looking for irregular charges. Contact the Bank immediately if you detect any suspicious activity.
- Create Low Risk Passwords and Personal Identification Numbers (PIN) by avoiding the use of your date of birth, social security number, telephone number, nickname and other easily recognized personal data. It’s a good idea to change passwords periodically.
- Store Your Personal Information at Home and at Work in a protected environment, such as a safe deposit box or locked drawer. This includes your bank account(s) number(s), mortgage information, credit card statements, social security cards, and other confidential data.
- Shred Documents that Disclose Personal Information because identity thieves are experts at obtaining discarded documents.
- Avoid Providing Personal Information Over the Telephone and remember that Mercantil Commercebank will never ask customers for this information, unless you initiate the call and it is needed as part of the process to handle your requests.
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Rev.: November, 2009 | Back to Top
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