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What can I do online?
With Mercantil Commercebank Personal Online Banking you can:
- View your personal deposit and savings accounts.
- View your account activity by transaction type, such as debit, check, credit, etc.
- View transactions based on how you made them, such as ATM, Voice Response, etc.
- Review previous statements.
- Place stop payments.
- Inquire about stop payments you have already placed.
- Link to other Mercantil Commercebank personal accounts and make transfers between linked accounts.
- Obtain general account information such as principal, interest balance and maturity date on personal loans and mortgages you have with Mercantil Commercebank.
- Obtain information on current and last principal and interest paid.
- View a transactional history of your loan or mortgage.
- Contact Mercantil Commercebank through secure e-mail.
- Inquire about a specific transaction.
Can I view all of my personal accounts online?
Mercantil Commercebank Personal Online Banking allows you to view the following personal accounts:
- Checking
- Savings
- Credit Cards
- Money Market
- NOW
- Mortgage
- Personal Loan
- Certificate of Deposit
- Individual Retirement Account
How far back can I view my personal account information?
With Mercantil Commercebank Personal Online Banking you can view account information that dates back up to 12 months.
Does Mercantil Commercebank Personal Online Banking allow me to view both my personal and business accounts together?
No. At this time Mercantil Commercebank Personal Online Banking can only be accessed to view personal account information.
What happens if I forget my password?
Should you forget your password, please contact our Online Support Call Center. They will verify your identity and provide you with a temporary password which will grant you access to Mercantil Commercebank Personal Online Banking. Once online, you will be prompted to select a
new password.
Is there a charge for using Mercantil Commercebank Personal
Online Banking?
Mercantil Commercebank does not charge for using Mercantil Commercebank Personal Online Banking to view your account information or transfer funds between accounts.
Does Mercantil Commercebank Personal Online Banking support Quicken®, MS Money® or other Personal Financial Management software?
Yes. You can now export data from Mercantil Commercebank Personal Online Banking directly into your accounting software thus saving you time in account reconciliations and financial reports.
How do I add accounts to Mercantil Commercebank Personal Online Banking?
Should you need to add accounts to Mercantil Commercebank Personal Online Banking, simply
submit your request online through the modify profile add accounts
function and allow 24 hours for the addition to be reflected
online.
How frequently is my account information updated?
Mercantil Commercebank processes information daily Monday-Friday excluding holidays. Additionally, current day transactions will be displayed in red as part of your current statement.
What browsers does Mercantil Commercebank Personal Online Banking support?
Mercantil Commercebank On-Line supports Microsoft Internet Explorer version 5.5 or higher or Netscape Navigator version 6.0 or higher. For optimal viewing, we recommend that your screen area be set to 1024 x 768 pixels or higher.
Are there other ways I can access my account information if I can't get to my PC?
Certainly, with Telephone Banking, our 'round the clock Tele-Banking Service, access to your account information is as simple as dialing 305-629-1212. You can also access your account information through our Online Support Call Center.
Does Mercantil Commercebank Personal Online Banking support
Web TV?
Yes. Mercantil Commercebank Personal Online Banking allows you to access your personal accounts by way of Web TV.
Rev.: April, 2009 | Back to Top
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